I gave a keynote presentation at the world-renown International Bodyshop industry Symposium IBIS2006 at Montreux, Switzerland, June 1, this year, attended by more than 300 delegates from 32 countries. I spoke on Change Management: Legislation and Technology. Picking up on IBIS chairman's plea for a more structured and joined up approach to legislation affecting the collision repair industry, I outlined the model that had been developed for an equally fast changing industry, the IT and telco sector in malaysia which had involved various stakeholders and had resulted in the successful development of a structured industry protocol incorporating controls safeguarding all sides of the market. i then went on to propose that a similar protocol be developed and adopted by the global collision repair industry. Full IBIS report is at www.ibisworldwide.com